Terrible service from Bonita's Medical Aid

Since last year September I am in a battle with Bonita's medical Fund. First to be come a member of them, which I finally had the privilege of joining them in January without my knowledge. I only find out I was a member when they send me a notice that my medical aid cards was on there way to me. Than my struggle begin, to find out what my deduction was supposed to be. First they told me my contribution will be R2286.00 per month. On the 1st of March they took R4489 from my husbands account. After a fight they apologize and said it was a mistake, but I must remember my contributions is actually R3794.00 per month. I had to go and reverse the amount in my account at the bank, ending up paying R30 for the reversal. Today they they deduct the amount of R7588.00 from my husband account, again they apologize for their mistake and told me to go and reverse the money. When I told them I don't have any money in my account as they took all my husband pension money. They said they can reversed the money, but then I will have to wait 14 workings days for the money.

I asked to speak to a manager, but up until know no manager phoned me.

Today alone I spoked to:

Sinsapo Chabalile - Team leader Fortunate

And I was promised that Lorraine will call me back today, I am still waiting for her call. In March I also spoke to a bunch of people that promised me to phone me back in connection with my complain, but nothing happen.

At this stage I still sit without my money that they stole from me. Now you ask why I stay with them if there service does not excite, unfortunately they the only medical aid that we can afford on my husband's pensione. Otherwise I would have send them to hell a long time ago.