MB
Martin B
1 reviews | Active since Nov 2015
18 Feb 2020, 07:38
Terrible service from Bonitas Medical Aid.
I have been trying since 22 January 2020 to cancel my Dad's medical aid (as he passed away) and add my mother on her own plan. Now my mother is in credit of R14k on the old account and "arrears" on her new account and she cannot get her chronic medication. Yesterday I held on the phone for 15 minutes without any help and when I asked to speak to a manager I was just put on hold. I have emailed *** and *** with no response since 11 February 2020. Really terrible service.
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Replies (2)
Bonitas Medical Fund's replyOfficial
18 Feb 2020, 12:45Hello Martin B,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2020, 12:45
Official
Hello Martin B,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
MB
Martin B's updateReviewer Update
18 Feb 2020, 16:14Almost 6 hours after loading this complaint and sending an email to Bonitas Medical Aid no one has bother to get back to me. I received a read receipt on my email but still no action.
MB
Martin B's update18 Feb 2020, 16:14
Reviewer Update
Almost 6 hours after loading this complaint and sending an email to Bonitas Medical Aid no one has bother to get back to me. I received a read receipt on my email but still no action.