Terrible Service from Bonita's - No update from Bonitas on the refund

<p> </p> <p>Terrible Service waiting 2months for a refund I reported a Claim on the 6th of April 2016, for Nexium Tab i purchased at the pharmacy, but till today 02 June 2016, i have not recieved my refund. i have called Bonita's many times and i have even lost track of the number of Reference numbers i have recieved. They promise to call me back but i dont recieve any feedback.. Last week i recieved a mail from Bonitas stating that they couldnt get hold of me and they have now closed the query. How can they close the Query when it is not even resolved.</p> <p> </p> <p>I have sent my proof of purchase as well as the claim from the pharmacy, yet Bonita's is not refunding me.</p> <p> </p> <p>My Membership details:</p> <p>Member Details<br />Member Number: ********** 7288 Telephone Number(s): ********** 860<br />Cellular Number: ********** 002<br />Email Address: ********** />Option: BONSAVE OPTION<br />Option Start Date: 01/01/2013</p> <p>Nexium Tab 40MG - R560 which were bought over the counter and paid cash.</p> <p> </p>