LV
Louise V
1 reviews | Active since Apr 2022
24 Mar 2026, 12:20
Terrible service
Worst medical fund ever no helpful service. Have been trying to sort out a inhospital claim for my mother with cancer that was not paid, first they said no ICD-10 codes which was attached, then they said no auth nr, which was attached but account was resubmitted 4 times. They can't respond to calls or to the service provider when we want to follow up on the claim. When phoning no help, when doing the WhatsApp nr no response. Terrible service to say the least
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Mar 2026, 12:26Hello Louise V Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out to us. To assist you further, kindly provide your membership number or the ID number of the principal member via private message. This will help us investigate your enquiry while ensuring that your personal information remains protected and is not visible on this public forum. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply24 Mar 2026, 12:26
Official
Hello Louise V Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out to us. To assist you further, kindly provide your membership number or the ID number of the principal member via private message. This will help us investigate your enquiry while ensuring that your personal information remains protected and is not visible on this public forum. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Mar 2026, 14:40Hello Louise V
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Mar 2026, 14:40
Official
Hello Louise V
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
LV
Louise V's updateReviewer Update
26 Mar 2026, 06:46After receiving no feedback from Bonitas or resolving their issue as the authorization nr for in hospital treatment and ICD-10 codes was provided the accounts had to be paid out of pocket.
Bonitas customer service still poor I hoped it would improved but it did not.
Bonitas customer service still poor I hoped it would improved but it did not.
LV
Louise V's update26 Mar 2026, 06:46
Reviewer Update
After receiving no feedback from Bonitas or resolving their issue as the authorization nr for in hospital treatment and ICD-10 codes was provided the accounts had to be paid out of pocket.
Bonitas customer service still poor I hoped it would improved but it did not.
Bonitas customer service still poor I hoped it would improved but it did not.