TERRIBLE SERVICE

I’m not sure what happened but Bonitas service for the start of 2025 has been absolutely putrid!!! You constantly have to wait on the line to speak to a representative.

I’ve been trying to have my mom’s partially paid claims sorted, my first attempt was 8th January *** no luck, then I called spoke to Brendon who seemed to know exactly what needed to be done in order to have my issue sorted Ref***. A week later I called again just to follow up and spoke to a representative didn’t take his name, I offered to give him the ref no. and he rep**** that the ref no. is of no use to him, he proceeded to ask what claims I was referring to and to which I got angry and asked why do you offer reference numbers to your customers if we constantly need to repeat our issues? to date I have not received any feedback regarding my query! As I’m writing this review I’m on the line trying to get through to your offices to get an update and it’s been 27minutes of waiting.