Terrible service by Bonitas' SP - Pharmacy Direct!

<p>Our medical aid is with Bonitas. My husband who is on chronic medication has been waiting for over a week for his medication from a service provider that was forced on us by Bonitas. We tried calling Pharmacy Direct all week last week to get the medication as his has run out. They do not answer their phones or reply back to messages. We ended up having to go buy medication from another pharmacy and had to papy levies. When we called Bonitas, they told us we must call Pharmacy Direct and deal with them. I do not pay Pharmacy Direct, I pay Bonitas. I did not go and ask Pharmacy Direct for their servise, Bonitas did!! SO why must I do the running around and also be at risk of losing my husband because Bonitas cannot deal with their service providers?!!!This very unacceptable and we will be cancelling our medical aid with them. And I will make sure anyone I know and come into contact with never does business with Bonitas again!</p>