SR
Sivaarasan R
1 reviews | Active since Jan 2020
26 Oct 2021, 10:35
Terrible service ...Bonitas
Going on 5 days . I have given Bonitas Medical Fund my phone number to be contacted. No news . Definitely a service delivery problem. Seriously thinking of changing my medical aid. Their WhatsApp line doesn't function properly, their call centre staff don't understand simple English and can't take down simple instructions. When personal details are sent on an email, they reply with " incorrect details" . What it incorrect they don't state. A bunch of .....
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Replies (2)
Bonitas Medical Fund's replyOfficial
26 Oct 2021, 11:34Hello Sivaarasan R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply26 Oct 2021, 11:34
Official
Hello Sivaarasan R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
02 Nov 2021, 00:45Hello Sivaarasan R Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply02 Nov 2021, 00:45
Official
Hello Sivaarasan R Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team