AA
Aneesa A
1 reviews | Active since Jul 2016
12 Jan 2021, 12:19
terrible service as usual
I am trying to get simply answer to a letter i received saying my mom owes the scheme money, Bonitas keeps replying with conflicting information on the incorrect membership number because nobody takes the time to read. The system is recognizing my email address and scanning the enquiry on a terminated membership of mine, I am no longer with Bonita's and I have 3rd party consent on my moms membership so why is this so hard, what debt is this that you say she has send me proof of what doctor this is for and B my mom should have a credit in her premium of about R700 so then just off set the damn money and refund the rest
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
13 Jan 2021, 09:55Hello Aneesa A,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2021, 09:55
Official
Hello Aneesa A,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jan 2021, 10:22Hello Aneesa A,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the main member’s membership/ID number and contact details in order for us to assist with your query. The contact number on your profile does not go through.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2021, 10:22
Official
Hello Aneesa A,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the main member’s membership/ID number and contact details in order for us to assist with your query. The contact number on your profile does not go through.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Jan 2021, 12:31Hello Aneesa A,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply14 Jan 2021, 12:31
Official
Hello Aneesa A,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
AA
Aneesa A's updateReviewer Update
14 Jan 2021, 15:17I asked for someone to call me yet nobody calls, now I get a reply from a person who I cant email directly WHY IS IT SO HARD TO JUST DO YOUR JOBS..
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image.png 53.91 KB
AA
Aneesa A's update14 Jan 2021, 15:17
Reviewer Update
I asked for someone to call me yet nobody calls, now I get a reply from a person who I cant email directly WHY IS IT SO HARD TO JUST DO YOUR JOBS..
image.png 53.91 KB
image.png 53.91 KB
AA
Aneesa A's updateReviewer Update
26 Jan 2021, 08:24Can someone please ask Andre what happened to him getting back to me? I again received a letter stating my moms membership will be suspended due to unpaid DEBT?
AA
Aneesa A's update26 Jan 2021, 08:24
Reviewer Update
Can someone please ask Andre what happened to him getting back to me? I again received a letter stating my moms membership will be suspended due to unpaid DEBT?
Bonitas Medical Fund's replyOfficial
26 Jan 2021, 17:42Hello Aneesa A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply26 Jan 2021, 17:42
Official
Hello Aneesa A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
28 Jan 2021, 19:57Hello Aneesa A,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply28 Jan 2021, 19:57
Official
Hello Aneesa A,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team