Terrible Service and no answers from the Call Centre

A claim for hospital take home medication was rejected in June. After lodging a complaint, I received a letter on 18 July saying that the claim would be paid. It still hasn't been paid and the call centre are useless. Queries are closed without being attended to. The latest feedback is that the claim was rejected because "Benefit/Savings Limits have been used up". That was the original reason back in June. Nothing has been done since. Today I'm told to follow up again on Monday. No, I'm not following up again just to get the same old nonsense. Hello Peter seems to be the only way to get any response, as seen by the mountain of complaints here.