Terrible service and inadequate responses.

I joined Bonitas on the 1st of July 2021 and have not received my card yet. I logged 3 calls already and still haven’t. Last week I had to see a dentist and they requested a physical card this is honestly an inconvenience. I called again yesterday for the 4th time and I’m told by an agent by the name of Mzwandile that he will request it again and if I don’t get in 15 days I must call again. Another 15 days? You people have got to be kidding me, at this point I’m even asking myself what’s the point of being with this scheme if the service is not up to standard.