Terrible service! And I just pay pay pay!!!!
<p>Good morning,</p> <p> </p> <p><br />We have struggled to get hold of Bonitas over the year during all dates of treatment regarding the correct codes and procedures... Hence the reason why eventually I am angry and dissatisfied and hand to take this matter to hellopeter and on your social media to get some assistance. So, kindly assist Mrs Antoniades and I to FINALLY have the CORRECT INFORMATION to get the medical refund processed CORRECTLY for the 1st time ever. Both my medical practitioner, his wife and I have gone far beyond the call of duty per your expectations and have done our best since March/April. Can you kindly finally provide me with the "quality" service your company claims to have in all the media marketing your company pumps their clients'money into (per the Consumer Protection Act). Should This not occur, I will then I will take this matter to a higher authority and consider my legal rights for prosecution.</p> <p> </p> <p><br />Without prejudice or judicial consequences,</p> <p> </p> <p><br />Taryn Mariana Drazek</p>
Hello taryndra,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello taryndra,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
------ Original message------
From: Taryn Mariana
Date: Thu, 24 Nov 2016 10:29
********** ********** **********Cc: **********
Subject:RESPONSE and attachments: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366 [MI ********** 26]
Please see corrected codes, which Mrs Antoniades had to find herself. Also take note of the treatment I HAD to have yesterday again (thanks to Bonitas' contribution to worsening my condition too). I will also be forwarding all this information to my rheumatologist who suggested this treatment option would be beneficial, so that I may finally have some relief from the terrible physical pain that affects my hearing, quality of life and work. I'm also including the referral letter from Dr. Antoniades to a maxilo-facial specialist to assist with additional preventative measures for this NOW obviously chronic and excruciating condition. I will have now paid more than R14 000 in less than one year for some kind of relief, in order to be a functioning member of society and be able to even perform at my job in special education (MMI/ LSEN) teaching, after trying to get a diagnosis for nearly 3+ years.
Without prejudice or judicial consequences,
Miss T. M. Drazek
From: ********** >
Sent: 18 November 2016 06:37 PM
To: ********** />Cc: ********** />Subject: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366[MI ********** 26]
Dear Miss Drazek,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
Please be advised that our representative has contacted Mrs Antoniades and requested her to provide us with detailed claims in order for us to reprocess and refund you.
To date the amended claims with the correct chargeable codes and ICD-10 code have not been received.
Should you require any further information, please contact customer services on ***or email us **********
Regards,
Lammetjie Mthetwa
------ Original message------
From: Taryn Mariana
Date: Thu, 24 Nov 2016 10:29
********** ********** **********Cc: **********
Subject:RESPONSE and attachments: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366 [MI ********** 26]
Please see corrected codes, which Mrs Antoniades had to find herself. Also take note of the treatment I HAD to have yesterday again (thanks to Bonitas' contribution to worsening my condition too). I will also be forwarding all this information to my rheumatologist who suggested this treatment option would be beneficial, so that I may finally have some relief from the terrible physical pain that affects my hearing, quality of life and work. I'm also including the referral letter from Dr. Antoniades to a maxilo-facial specialist to assist with additional preventative measures for this NOW obviously chronic and excruciating condition. I will have now paid more than R14 000 in less than one year for some kind of relief, in order to be a functioning member of society and be able to even perform at my job in special education (MMI/ LSEN) teaching, after trying to get a diagnosis for nearly 3+ years.
Without prejudice or judicial consequences,
Miss T. M. Drazek
From: ********** >
Sent: 18 November 2016 06:37 PM
To: ********** />Cc: ********** />Subject: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366[MI ********** 26]
Dear Miss Drazek,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
Please be advised that our representative has contacted Mrs Antoniades and requested her to provide us with detailed claims in order for us to reprocess and refund you.
To date the amended claims with the correct chargeable codes and ICD-10 code have not been received.
Should you require any further information, please contact customer services on ***or email us **********
Regards,
Lammetjie Mthetwa
AGAIN I ASK YOUR COMPANY FOR MONTHS!!!!!!!PROVIDE US WITH THE FLIPPING CODES OR I'M TALING THIS FURTHER! MRS ANTONIADESAND I HAVE RUN AROUND AND BEGGED AND PLEADED AND EVEN ASKED ALL OTHER MAXILO FACIAL SURGEONS FOR THE CODES!!!! We have given you what we have! CAN SOMEONE DO THEIR DAMN JOB!!! For the live of all that is holy!!! This is worsening my condition and seriously agonising my anxiety and depression!!!! What more do you want from us!!!! I'M IN TERRIBLE PAIN AND IN TEARS DAILY!!! YOU GUYS ARE MAKING LIFE MISERABLE!!!! YOUR COMPANY HAS EXCUSES FOR EVERYTHING!! EVEN MY MOTHERS CANCER!!! ITS JUST SICKENING!!! I'M A 30YR OLD TEACHER IN AWFUL PAIN FOR GOD SAKE!!! Help me get tge right codes!!!I'm suffering terribly for a year and coughing up thousands to try wake up and help the specialneeds learners be something in life! HELP ME!!!!
Without prejudice and judicial consequences,
Taryn Drazek
Loyal client since my father Roman J Drazek joined 10+years ago.
------ Original message------
From: **********
Date: Mon, 28 Nov 2016 10:35
To: **********
Subject:241116Q17KL7 - ********** 3366 - ********** 3366 [MI ********** 37]
Dear Taryn Drazek,
With reference to your query number 241116Q17KL7.
The claim for Doctor Antoniades have been processed as follows;
Dated 06/06/2016 amount of R317.90 paid into bank account on the 16/11/2016, amount of R3600.00 has
rejected chargeable code not provided .
Dated 21/06/2016 amount R350.00 rejected claim line submitted without ICD-code.
Dated 17/08/2016 amount of R195.43 paid into your bank account on the 16/11/2016 amount of R154.57 short
paid as limits exhausted, claim amount of R5400.00 short paid as chargeable code not provided.
The claim for 23/11/2016 amount of R4190.00 has been sent for processing.
Should you require any further information, please contact customer services on
********** 108 or email us at ********** Or should you wish to compliment on
the service received, please do not hesitate to use the following link:
http://www.hellopeter.com.
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Thandi Motha.
.
AGAIN I ASK YOUR COMPANY FOR MONTHS!!!!!!!PROVIDE US WITH THE FLIPPING CODES OR I'M TALING THIS FURTHER! MRS ANTONIADESAND I HAVE RUN AROUND AND BEGGED AND PLEADED AND EVEN ASKED ALL OTHER MAXILO FACIAL SURGEONS FOR THE CODES!!!! We have given you what we have! CAN SOMEONE DO THEIR DAMN JOB!!! For the live of all that is holy!!! This is worsening my condition and seriously agonising my anxiety and depression!!!! What more do you want from us!!!! I'M IN TERRIBLE PAIN AND IN TEARS DAILY!!! YOU GUYS ARE MAKING LIFE MISERABLE!!!! YOUR COMPANY HAS EXCUSES FOR EVERYTHING!! EVEN MY MOTHERS CANCER!!! ITS JUST SICKENING!!! I'M A 30YR OLD TEACHER IN AWFUL PAIN FOR GOD SAKE!!! Help me get tge right codes!!!I'm suffering terribly for a year and coughing up thousands to try wake up and help the specialneeds learners be something in life! HELP ME!!!!
Without prejudice and judicial consequences,
Taryn Drazek
Loyal client since my father Roman J Drazek joined 10+years ago.
------ Original message------
From: **********
Date: Mon, 28 Nov 2016 10:35
To: **********
Subject:241116Q17KL7 - ********** 3366 - ********** 3366 [MI ********** 37]
Dear Taryn Drazek,
With reference to your query number 241116Q17KL7.
The claim for Doctor Antoniades have been processed as follows;
Dated 06/06/2016 amount of R317.90 paid into bank account on the 16/11/2016, amount of R3600.00 has
rejected chargeable code not provided .
Dated 21/06/2016 amount R350.00 rejected claim line submitted without ICD-code.
Dated 17/08/2016 amount of R195.43 paid into your bank account on the 16/11/2016 amount of R154.57 short
paid as limits exhausted, claim amount of R5400.00 short paid as chargeable code not provided.
The claim for 23/11/2016 amount of R4190.00 has been sent for processing.
Should you require any further information, please contact customer services on
********** 108 or email us at ********** Or should you wish to compliment on
the service received, please do not hesitate to use the following link:
http://www.hellopeter.com.
"Did you know?
You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.
Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."
Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.
Kind regards,
Thandi Motha.
.