AK
Amorie K
1 reviews | Active since May 2014
03 May 2022, 16:49
Terrible service although we’re on the highest option of Bonitas.
We are on the highest option of Bonitas. I need an urgent authorization number today. It’s nearly 17:00 and they don’t bother to come back and help for an emergency. You are quick to take over 20K a month but can’t help me in one day.
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Replies (2)
Bonitas Medical Fund's replyOfficial
03 May 2022, 17:09Hello Amorie A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 May 2022, 17:09
Official
Hello Amorie A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AK
Amorie K's updateReviewer Update
03 May 2022, 17:43The fact that the auth number was due already seems irrelevant to you.
AK
Amorie K's update03 May 2022, 17:43
Reviewer Update
The fact that the auth number was due already seems irrelevant to you.