Terrible service

I submitted my membership termination form ensuring that the termination date is more than a month after the submission date. All I requested was a membership certificate stating the end date, which I was told would take 3-5 working days to receive.

It's now been over a week since submission, and despite multiple follow-ups, I haven't received the certificate. Each time I've spoken to an agent, I've been met with the same response: "There's no response from the relevant department." This lack of communication and assistance is unacceptable.

Furthermore, some of your customer service agents have been rude and unhelpful, which has added to my frustration.

I'm not requesting a waiver of the 30-day notice period; I simply need proof of my membership end date to apply for a new scheme. Without this certificate, I'm facing a gap in coverage, potentially leaving me uninsured in August.