1 reviews | Active since Feb 2025
Terrible service
I am very frustrated with the way my savings withdrawal has been treated. I completed the savings form long time ago and I phone them to find out if everything is Ok and I was told that they received everything but the refund will be paid in May. To my surprise in May, I phoned again and I was told that I need to send a certified copy of my ID which was not communicated previously but I did send. On the 30th May they emailed me saying they didn't receive the back side of my smart card ID and I emailed it now today I got an email saying I need to send a bank statement not older than 3 months which I did long time ago. The way I'm being treated is it because I'm a black person? I need my refund to be paid please today with Interest. THIS IS MY MONEY AND I WANT TO DO NEW GLASSES
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
| Dear Member Membership number : *** We would like to confirm that we have received and are attending to your email. Your query number is : 100625QZK3F9. The Bonitas Member App gives you access to everything you need to manage your medical aid, all from the palm of your hand. Download the Bonitas Member App now from Google Play, the App Store or Huawei App Gallery. You can also visit www.bonitas.co.za to register on the Member Zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week. Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***. Kind regards
Bonitas Medical Fund
| Dear Member Membership number : *** We would like to confirm that we have received and are attending to your email. Your query number is : 100625QZK3F9. The Bonitas Member App gives you access to everything you need to manage your medical aid, all from the palm of your hand. Download the Bonitas Member App now from Google Play, the App Store or Huawei App Gallery. You can also visit www.bonitas.co.za to register on the Member Zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week. Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***. Kind regards
Bonitas Medical Fund