Terrible Service

My son had a terrible sports accident 29/04/15 and had to undergo emergency surgery.On Monday he had to go back for another small op at hospital with the same doc (whom I was told by agents is not part of their list of docs - how can I help that the op was an emergency and he was on duty - and not ONE OF THEIR's??? ) I needed to arrange for pre-hospital authorisation - of which 23/11/15 was my 1st request with all the doctors & anaesthetist codes.Albe did not explain the entire process to me correctly.I was supposed to receive a call the next day regarding the approval - but only received an email (that I didn't expect). Call ***. I gave him all the codes - Doctor & Anaesthetist - Only the Doctor codes were on the approval.<br> 25 Nov I called again - an hr later Tabang advised that a clinical Agent needs to assist with this - put me through to Mearl - who advised that a Hospital benefit Manager needs to do this and put me through to a wrong number where a machine asked me for my practice or specialist number. I'm not a doctor or a specialist.<br> I phone the 086 number AGAIN - (not sure of this agents name) and was told to call *** and press 3.<br> More...