Terrible Service
I went to the my local Network GP on the Jan 6 - 2023. Submitted my claim to Bonitas, all to find out that they had changed the Networks. However, on the app and website the doctor is shown to be on the network. Furthermore, after numerous calls trying to resubmit my claim and it being rejected. I opted to speak to a manager, however I was left on hold for more than 2 hours, and yet my claim still hasn't been attended to. Very disappointed with Bonitas, hopefully someone here can assist. I'm at my wits end with them!
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Replies (2)
Bonitas Medical Fund's replyOfficial
01 Feb 2023, 23:26Hello André Cloete
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply01 Feb 2023, 23:26
Official
Hello André Cloete
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
06 Feb 2023, 16:29Hello André Cloete Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply06 Feb 2023, 16:29
Official
Hello André Cloete Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team