SR
Sivaarasan R
1 reviews | Active since Jan 2020
22 Oct 2021, 14:02
Terrible service
Bonitas Medical aid is one of the most companies to deal with. Their whatsspp line always says " no agent is available to take your call" . tried them for 3 days. Their call centre agents can't seem to understand Simple English. Some of them can't take down simple information. After the fifth time you give up. When an email is sent with my details requesting info they reply with " incorrect details" after 2 days. Another email is sent with the same details in a different format, no reply ..going on fourth day. When you call them they take forever to give you information and still awaiting the email reply that they promised. Sick and tired of this nonsense. Please help
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Replies (3)
Bonitas Medical Fund's replyOfficial
22 Oct 2021, 16:49Hello Sivaarasan R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately to protect your personal information not to be visible on this public forum.
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately to protect your personal information not to be visible on this public forum.
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply22 Oct 2021, 16:49
Official
Hello Sivaarasan R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately to protect your personal information not to be visible on this public forum.
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately to protect your personal information not to be visible on this public forum.
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
SR
Sivaarasan R's updateReviewer Update
26 Oct 2021, 10:40Still awaiting their call going on 5 days. Beware Bonitas medical fund. They preach a lot of sh.. And only deliver that ( sh..)
SR
Sivaarasan R's update26 Oct 2021, 10:40
Reviewer Update
Still awaiting their call going on 5 days. Beware Bonitas medical fund. They preach a lot of sh.. And only deliver that ( sh..)
Bonitas Medical Fund's replyOfficial
01 Nov 2021, 23:55Hello Sivaarasan R Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply01 Nov 2021, 23:55
Official
Hello Sivaarasan R Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team