TERRIBLE Service

<p>We changed from my hustband's medical aid over to Bonitas in April 2017, after being on medical aids all our lives. We were then put on a waiting period. My husband and I accepted this.</p> <p> </p> <p>The month of May was a tought month as we had unexpected expenses. When my husband received his salary he paid the medical aid on the 26th of May, as this is our first priority. The debit order then went off his bank account over the first weekend in June. Thus causing us to pay double. Monday morning I consultant with Bonitas' online chat consultants and the consultant assured me that we "will be refunded on 07 June 2017." - Reference number 020617Q9K90F.</p> <p> </p> <p>Today I follow up with them in this regard. I phoned in to the call centre and spoke to a lady. After holding for 5 min so that she can gather her information or whatever, the line got cut. I phone again and she then told me that the refund request is sent to the finance department and that it should take 5 working days for the payment to show... I almost lost it. I stated that the online consultant told us that the refund will paid on the 7th of June and her response was that " well that is what the finance department confirmed". I then held for another 3 minutes and then she stated that payment should be received by Monday.</p> <p> </p> <p>MONDAY is too late.... I have other accounts to pay. R3400 is alot of money that we need for the month. If the roles were reversed and I did not make their payment on time, we would not have been covered. Why do we have to wait for our payment from one FNB account to another FNB account?????? We are not even receiving any benefits and buy our medicine cash each month because of the waiting period!!</p> <p> </p> <p>REALLY upset about this hole situation and have a lot of financial issues this month due to this unprofessionalism. </p>