Terrible Service

The service that I have received from Bonitas is absolutely shocking. Every time I call in and need assistance its an extremely difficult process. You need to explain yourself over again. My issue is that at the end of June I requested to swop the main member which is myself to my Husband's name. That was the only thing that I requested. Everything needed to stay the same and I was assured that this would be the case. It has been a nightmare ever since. I have been given different information from different consultants?? When I requested the member swop I was even sent a new application form which I then queried because I was not cancelling but merely changing the main member. I was told this is the procedure but never once did anyone explain to me that the procedure is that I am cancelling and a new membership being taken out?? Now I suddenly owe the medical aid money for cancelling which again we didn't cancel? The monthly contribution deducted each month is also still going off the same bank account so that doesn't make sense at all. Why was I not advised of this correctly? and if I was told I would not have done the member swop now but would have rather then waited until the end of the year? This is totally unacceptable and again not prepared to pay when I was not advised correctly and still currently with the medical aid.