TO
Tracey-Lee October
1 reviews | Active since May 2019
21 Oct 2021, 14:17
terrible service
I have been struggling for almost 2 months to get a claim paid. Everything has been authorised but apparently there is a problem on your side getting the payment to processed. I have spoken to so many different people and spent hours on the phone and no one is able to help. I have been promised feedback so many times and no one has gotten in contact with me. When I ask to speak to a supervisor my call gets disconnected. This is ******* service
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
21 Oct 2021, 14:23Hello Tracey-lee O
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply21 Oct 2021, 14:23
Official
Hello Tracey-lee O
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Oct 2021, 23:50Hello Tracey-lee O Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply25 Oct 2021, 23:50
Official
Hello Tracey-lee O Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team