Terrible Service

<p>I have been trying to assist an employee/ family member with her medical aid. So after my 1st complaint I was only contacted back after 3 days. The employee was on the wrong plan so the lady at Bonitas said that she will send forms and will change the plan for us. We completed the forms and send it back as requested. </p> <p>I am so shocked with the outcome as she was on Bon Essential and was on the wrong plan and as she was covered from the 01 Nov 2016 she is now only covered from 1 Feb 2017 and we dont know what is happening.</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p> <p> </p> <p> </p>