Terrible service
<p>My husband and I are on the BonComprehensive option and have been trying for a month to have a dental claim processed. Neither Bonitas Medscheme or Denis (the dental claims department) are competent or willing to resolve the matter. Bonitas keeps rejecting the claim, even though Denis has approved payment of the claim at the scheme rate and no person on either side can help to finalise the matter. Both myself and the Dr keep getting sent back and forth between Bonitas Medscheme and Denis.</p> <p> </p> <p><br />One would think that when paying upwards of R9000 per month for comprehensive medical aid cover you would receive some sort of service provision that is competent and reliable.</p>
Hello marozane - dewet,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello marozane - dewet,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Marozane-dewet,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Marozane-dewet,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team