Terrible Service

This is, by far, the worst experience I have had with a medical aid company. The poor communication and lack of information began during my sign-up process, which in hindsight should have been a red flag.

I submitted a claim request on the 14th of August, but I have received no substantive communication regarding its status. The claim is still not visible in the app, and my email has only received an automated response stating that my email has been received and is being attended to, without providing any real update. I submitted the request both via the app and email. What is the point of having these channels if they are not properly attended to?

Please provide me with a clear update on the progress of my claim and an expected turnaround time.

I trust that this matter will now receive the urgent attention it requires.