Terrible medical aid

Good Day,

In April 2022, I terminated my membership with Bonitas due to the fact that I had just gotten married and moved over to my Husband’s medical aid.

At the point of termination, I had unfortunately used up my medical savings for 2022 and was told that I would need to pay this back to the scheme.

I was never made aware of this when joining the scheme and could not pay the full balance at once.

For this reason, I contacted your scheme and after much difficulty, agreed on a payment plan with Bonitas to pay this off over 6 month in equal installments of R416,50.

My first payment was made on 1 September 2022 (as agreed on) and have dutifully paid this on time each month

Despite this, I have been persistently contacted by your rude debt collectors at Shapiro Shaik who keep telling me that I owe the scheme money and for this reason, I have been handed over to them.

The treatment that I have received in paying off this account has been quite disappointing – especially considering that I had a payment plan in place with Bonitas.

When deciding to join a medical aid after graduating from university, my first choice was always Bonitas as I was a part of your scheme under my parents account from 2016 and they were always satisfied with your services. My view of Bonitas has sadly changed after the dismal service that I received from your *********** debt collectors.

I’ve made numerous payment plans with companies in the past and have never received this treatment before.