BD
Bongiwe D
1 reviews | Active since Mar 2022
16 Jan 2025, 18:35
Terrible medical aid
The most terrible medical aid. Last year i was supposed to get blood work done, i emailed and called them to find out if the i am covered for that and they said yes i can proceed.
When the lab and doctor claims, it was declined and they said they couldn’t be sure or whatever.
Last year again requested authorisation to see a specialist, it was granted and i went to see the specialist. When time came for the claim they declined it again.
The call centre agents are clueless and condescending, my calls were ended while i was talking and they made me hold for an hour.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
16 Jan 2025, 22:11Hello Bongiwe D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply16 Jan 2025, 22:11
Official
Hello Bongiwe D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 Jan 2025, 06:54Hello Bongiwe D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2025, 06:54
Official
Hello Bongiwe D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
BD
Bongiwe D's updateReviewer Update
28 Jan 2025, 10:00Nobody has come back to me about this, and it’s been 2 weeks. Absolutely terrible
BD
Bongiwe D's update28 Jan 2025, 10:00
Reviewer Update
Nobody has come back to me about this, and it’s been 2 weeks. Absolutely terrible