Terrible (lack of) service and bad administration again! Twice in 2017 (so far)!

<p>I phoned in to find out about a claim I submitted 8th March 2017 because since receivng the claim acknowledgements on 14th and 15th March I haven't had any further feedback from Bonitas. Only to be told that the service date was captured as 2012 because the assessors look at the invoice treatment dates. In this case it starts 30 November 2016 and jumps to December 2012? Now I need to go back to the provider and ask for a corrected invoice even though I also submitted a statement and proof of payment which clearly indicates 2016. I'm irritated that NO ONE from Bonitas picked this up whilst capturing, just to phone me and clarify dates and get sorted quickly. Instead they waited for me to do a follow-up TODAY 20 DAYS LATER AFTER CLAIM SUBMISSION. I also waited half an hour on the phone while they investigated, only then to be asked to submit a corrected invoice. What idiots do Bonitas employ as assessors, that they don't posess an incling of logical sense?! If I had to tell one of my clients, "we only capture what we see on the invoice" and don't bother to clarify if we maybe pick up a discrepancy in treatment dates, they will surely laugh at me and take away their business as I will not be deemed fit to take care of it! This needs to be sorted out urgently!! Bonitas have to undertake that they'll refund me R5 500 even though, if I resubmit the invoice, it will be older than 3 months' from treatment date (YES THAT TOO!) I'm shocked in the lack of client service Bonitas provides and I' going to think twice about renewing my medical aid in January 2018!</p>