Terrible Initial Experience

Absolutely terrible. Didn't even get as far as my membership start date and cancelled as a non-starter. I was quoted according to my plan chosen and provided all necessary information and proof. Received my membership number and document, saw that the amount to be debited is just less than double what was agreed upon and signed to - no discussions or care to advise taken by Bonitas - just loaded for debiting - lucky I checked. When I queried the amount being more than agreed, I was advised that they will get to the bottom of it as the amount quoted should have been loaded. Received feedback and was advised that the amounts in my SAVINGS account where I transfer a portion of my monthly salary to was of concern and the reason for my premium being higher - yet the agreement is based on income NOT savings - furthermore NOTHING was communicated to me in this decision being made. Very unimpressed with the way that my application was handled, if this is my experience from the beginning - I'd prefer and suggest using another medical fund.