Terrible customer support / care

In September 2023 i paid in full, up front directly to the hospital for a procedure that my wife required , after the procedure was done i submitted my claim to the fund for a partial reimbusment , however the fund then paid the partial repayment meant for me to the hospital , now 5 months later i am still trying to get Bonitas to reverse the payment from the hospital back to myself , 5 months of BS , every time i call them i get a different person with a different story , think very carefully when selecting a medical aid , for years Bonitas has been great but this last year i gave had nothing but unpleasant , unprofessional service , they went so far as to assign a consultant to assist with my problem , can you believe after a few days the consultant goes quiet and i never hear from her again , ignores all emails. Bonitas has fallen! Do yourself a favor Bonitas and keep your apologies after reading this review , it means nothing to me.