KS
Karin S
1 reviews | Active since Jan 2016
17 Dec 2020, 13:17
Terrible customer service yet again
I'm so glad that I'm leaving your scheme as you take forever to answer emails, don't respond on messenger, as well as the whatsapp chat..
I've asked a question so many times and haven't received an answer.
My membership is ending on 31/12, I paid for December on 01/12,that was for December right? I won't be paying again? Your customer service has always been terrible... Not sure what will happen if someone has an emergency.. We pay so much, still you cannot assist us.
Membership number: ***
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
17 Dec 2020, 14:04Hello Karin,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and feedback will be provided shortly.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and feedback will be provided shortly.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 Dec 2020, 14:04
Official
Hello Karin,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and feedback will be provided shortly.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and feedback will be provided shortly.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
KS
Karin S's updateReviewer Update
17 Dec 2020, 16:25This doesn't help... As no one ever gets back to me.. Just answer me.. You know if payments get made for the next month or the previous month.. What's so difficult..
KS
Karin S's update17 Dec 2020, 16:25
Reviewer Update
This doesn't help... As no one ever gets back to me.. Just answer me.. You know if payments get made for the next month or the previous month.. What's so difficult..