TERRIBLE CUSTOMER SERVICE FOR UNPAID CLAIMS

I would like to lay a formal complaint with Bonitas Medical Aid about unpaid blood tests, Bonitas Medical Aid is rejecting paying saying they received requested documents late however Bonitas did not follow up with the doctor for the requested documents I am the one who had to follow up on a unresolved claim, is it Not Bonitas job to ensure all queries are completed, Lancet has been harassing me about payment in 2026 and didn't inform me of non payment in 2025 and did not inform me of the documents Bonitas requires, neither did Bonitas follow up with Dr for the documents, I had to go out my way to sort out the documents because i was tired of being threatened and harassed by Lancet for payment, the account must be paid it is not my responsibility as a patient to do Bonitas and Lancet and the Doctors job, it was their responsibility to sort this out not me the patient. I will go as far as reporting this to the Medical Council if I have to.