Terrible customer service

Good day I have sent in a claim on the 20th of May already, I have sent numerous follow up emails on the 25,27 of May and 11th of June with absolutely no response, I have phoned the scheme as well everytime a different story, I think yesterday was probaly the worse with your watsapp service, we're the agent just ended the chat regarding my query with no solution presented, I think use are truly pathetic and making your buisiness look real bad, when it's your debit date there are no problems but as soon as it comes too paying a claim it's playing games, you need too do better honestly