SM
Su M
1 reviews | Active since Sept 2015
02 Jan 2025, 08:53
Terrible Customer Service
Requested a claim and feedback was 20 working days to process, Logged a query and was advised 5 to 7 working days to to feedback Was also referred to an outsourced service provider which was closed BONITAS no accountability, which company processes and urgent medical claim for 20 working days ? , And also refers their client to and outsourced company which is closed instead of assisting on the claim, absolute terrible customer service with no regard for any urgency
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
02 Jan 2025, 09:12 Hello Su M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Jan 2025, 09:12
Official
Hello Su M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
SM
Su M's updateReviewer Update
06 Jan 2025, 12:33An Update on this query, still no response back from Bonitas. Even with a complaint there is still no urgency to resolve. Unbelievably bad service !
SM
Su M's update06 Jan 2025, 12:33
Reviewer Update
An Update on this query, still no response back from Bonitas. Even with a complaint there is still no urgency to resolve. Unbelievably bad service !
Bonitas Medical Fund's replyOfficial
12 Jan 2025, 08:51Hello Su M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply12 Jan 2025, 08:51
Official
Hello Su M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team