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Reeves U

1 reviews | Active since Feb 2021

05 Feb 2021, 12:02

Terrible Customer Service

I logged a query this past Monday for a credit that is due to me . I was promised feedback by Wednesday. Never received feedback even calling back on Wednesday and having this escalated (020221qdyyxf). Called in today again and, after holding on for 17 minutes whilst the agent was apparently getting feedback, I get cut off and then receive an email saying that there is no feedback!!! Your service levels and empty promises to your clients are disgusting! None of the 4 agents I have spoken to since Monday have been able to help me in any way and they all just seem to read from generic script to buy themselves time! Great Customer service and resolving client queries timeously is definitely not something that this scheme strives for!

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Feb 2021, 10:07
Official
Hello Reeves U,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
RU
Reeves U's update09 Feb 2021, 09:30
Reviewer Update
Resolved???After waiting a week for my credit to be paid and after laying a complaint on this platform, I strangely get told that the credit was an error and there is NO REFUND due! Find that very weird, but I am not surprised at this sudden error!!! You guys can keep the refund, and I will endeavour to change my medical aid back to Bestmed, who are miles ahead of Bonitas from a service, benefits and now an honesty point of view!