Terrible Customer Service

It takes over a week for emails to be responded to.<br> I sent a claim through to the wrong department and instead of notifying me that this was the case, they just closed the case (without telling me).<br> They close queries without properly responding to the customer and then you have to start the whole process again.<br> There is terrible communication between their different departments so you end up resending documents numerous times.<br> All together a terrible experience!<br> I used to take pride in being a Bonitas Customer, but this year the service has slide drastically downhill and I fear they are seriously resting on their laurels!<br> Definitely time to look elsewhere.<br>