nM
nomzamo M
1 reviews | Active since Oct 2017
24 Nov 2023, 15:29
Terrible customer service,
worse customer service ever, i have been calling bonitas today 2023/11/24, (which was before 3;30pm) for more than 5 times, every time they answer my call i tell them i want to join the medical aid, the call get cut off, i think this people are lazy and they dont want to work, im no longer interest, however this review is to let you know how horrible your service is.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Nov 2023, 16:20Hello Nomzamo M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly note that the Bonitas Member and Broker Contact Centre, Livechat and Whatsapp platforms, Retentions and staff queries from the Roodepoort offices will not be available from 15:30 on Friday, 24 November 2023 (today) as staff will be attending their annual year-end function. The availability of staff within the contact centres will recommence on Monday, 27 November 2023. We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Nov 2023, 16:20
Official
Hello Nomzamo M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly note that the Bonitas Member and Broker Contact Centre, Livechat and Whatsapp platforms, Retentions and staff queries from the Roodepoort offices will not be available from 15:30 on Friday, 24 November 2023 (today) as staff will be attending their annual year-end function. The availability of staff within the contact centres will recommence on Monday, 27 November 2023. We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
nM
nomzamo M's updateReviewer Update
27 Nov 2023, 11:43PLEASE READ AGAIN, THE CALLS I MADE WERE BEFORE 3;30
nM
nomzamo M's update27 Nov 2023, 11:43
Reviewer Update
PLEASE READ AGAIN, THE CALLS I MADE WERE BEFORE 3;30
Bonitas Medical Fund's replyOfficial
29 Nov 2023, 12:06Hello Nomzamo M Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply29 Nov 2023, 12:06
Official
Hello Nomzamo M Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team