EV
Elna V
1 reviews | Active since Aug 2020
12 Dec 2024, 16:29
Terrible customer service
Bonitas, your customer service is revolting! All you seem to do is allocate reference numbers. You answer every single email with a new reference number, but nothing is being done about the actual problem. We submitted documents to join Bonitas effective 1 Jan 2025 more than 2 weeks ago and nothing has been done. You keep "escalating" but you are escalated absolutely nothing!! Are you not interested in new members?
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
12 Dec 2024, 23:18Hello Elna J Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Dec 2024, 23:18
Official
Hello Elna J Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Dec 2024, 14:49Hello Elna J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Dec 2024, 14:49
Official
Hello Elna J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team