Terrible customer care

Item: Bonitas Medical Fund
Rating: 1
Author: Kashini O

I called customer service for a list of contraceptives offered on the Boncap package a week ago, I'm still awaiting an email from the call centre agent. Called my broker regarding the matter still no response.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

04 Nov 2019, 15:48

Hello Kashini Osman,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply04 Nov 2019, 15:48

Official

Hello Kashini Osman,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

07 Nov 2019, 09:19

Hello Kashini Osman,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply07 Nov 2019, 09:19

Official

Hello Kashini Osman,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team