Terrible Credit Control Support

<p>We moved our medical aid provider several months due to rising costs with our previous medical aid. We moved to Bonitas and originally used an ABSA account. After about 2 months, we moved from ABSA to Nedbank. We requested that our bank account details for the debit order be updated.</p> <p> </p> <p>Come the following month, Bonitas still debited the ABSA account. Luckily the account is still open due to an overdraft that is being paid off.</p> <p> </p> <p>We contacted Bonitas and asked why they didn't update our banking details. Apparently documentation was missing and nobody bothered informing us of this. We sent the documentation and was told it will be updated.</p> <p> </p> <p>The following month, the same thing, the ABSA account gets debited. We decreased the ABSA account limit, so the debit order bounced and was returned to Bonitas. Again we followed up and got told due Bonitas inability to execute basic requests, like updating bank details, we will have to pay a penalty fee for their incompetence and our medical aid has been suspended. This was on friday, 7 July 2017. We were only able to get a hold of somebody at Bonitas on monday after the weekend to give us confirmation on how to do an EFT to get our medical aid re-instated.</p> <p> </p> <p>We were without medical aid (due to Bonitas' incompetence) over the weekend and yet they still expect us to pay the full monthly amount with the addition of a penalty fee for partial cover over a month. That is just ridiculous.</p> <p> </p> <p>We highly recommend nobody sign up for Bonitas. We will be cancelling our medical aid within the next month, or as soon as we find a suitable replacement, and will be moving to a more competent provider.</p>