terrible claims process experience

The claims process when I pay for something is such a nightmare, so far Ive never had a claim where I haven't had to phone into the call center for a issue.

last 2 claims submitted this month. haven't got confirmation that the 1st one has been submitted second claim only paid partial even though it was genuine medical issue of which I submitted a report from the doctor but due to the material used they rejected a payment of R7k even though my saving has R20k available.

when spending over R3k a month of medical aid you would expect better service then this.

Please can I get a urgent call tomorrow to these issue resolved I am tired of doing all the running around with this stuff.