CP
Celine P
1 reviews | Active since May 2016
27 Jul 2022, 08:42
Terrible Bonitas service
They got 1 star because that was the lowest I could review them. If it was possible to rate their services lower, I would.
Apart from being deducted 4x for premiums in one month. I have had my membership cancelled without my request. Every time I went to the pharmacy/doctor my medical aid was suspended despite paying my premiums every month.
Currently, they owe me around R10K. I have emailed and phoned multiple times, yet I get no meaningful feedback.
So apart from paying extra premiums, I am also covering my own medical expenses due to their incompetency.
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
27 Jul 2022, 08:57Hello Celine P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply27 Jul 2022, 08:57
Official
Hello Celine P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Jul 2022, 09:12Hello Celine P
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Jul 2022, 09:12
Official
Hello Celine P
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
Thank you for submitting the details to us through Hello Peter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
CP
Celine P's updateReviewer Update
01 Aug 2022, 09:56It's 01 August. I HAVE RECEIVED NO PAYMENT TO DATE.
CP
Celine P's update01 Aug 2022, 09:56
Reviewer Update
It's 01 August. I HAVE RECEIVED NO PAYMENT TO DATE.
CP
Celine P's updateReviewer Update
04 Aug 2022, 09:28Still no communication from Bonitas apart from when I call and email. Totally useless.
CP
Celine P's update04 Aug 2022, 09:28
Reviewer Update
Still no communication from Bonitas apart from when I call and email. Totally useless.
CP
Celine P's updateReviewer Update
04 Aug 2022, 09:52Lol, and your complaints inbox is full and cant receive complaints, if this doesnt give you an indication of how terrible your service is - I dont know what else can.image.png 42.53 KB
CP
Celine P's update04 Aug 2022, 09:52
Reviewer Update
Lol, and your complaints inbox is full and cant receive complaints, if this doesnt give you an indication of how terrible your service is - I dont know what else can.image.png 42.53 KB
CP
Celine P's updateReviewer Update
05 Aug 2022, 08:40Still no money from Bonitas
CP
Celine P's update05 Aug 2022, 08:40
Reviewer Update
Still no money from Bonitas