Terrible Bonitas service

Absolutely disgusted with the service I was offered. I called call center TWICE asking about maternity benefits and when I got to the gynaecologist I had to fork out close to R3000!!!! I was advised that i need to 'pre-authorise' my appointment before going, so i called call center yet again, and while i was explaining my situation on the phone, the guy told me 'please hurry up with this request' - I was absolutely taken back and couldn't believe this person just ask me to hurry up! He then told me to tell my gynaecologist to call the pre-authorisation number so my claim will be paid for tomorrow and that I cannot call and the gynaecologist must. I mean what horse **** is that? I then called Medschemes local agent ' Yolanda Westerman' (think that's how you pronounce it' and she gave me a whole glory story too and advised I just call call center and 'register' for maternity benefits. SO, I called again and spoke to an agent and she advised that I actually DO NOT register for benefits and that the codes used will correspond with medical aid and that's how benefits work. So, 50 minutes later and R100 airtime blown , and all the monthly installments to BONITAS for them to actually rip me AND EVERYONE ELSE, off, really ****ed me off. I changed medical aid cause I was advised Bonitas was the best in the country and I can actually say, they really are not!!!! Thanks for nothing guys. Ps: please send your call center agents on courses where they are actually nice to the person on the other side of the phone and know what they talking about. We dont all have loads of airtime laying around to just be put on hold for 10 minutes at a time, or told to phone 2-3 different departments!!!!