Terrible Bonitas Babyline service - we only ever reach a voicemail service

I am trying to register my wife for the Bonitas baby bag.

I phoned Bonitas customer service and they were really friendly and helpful. But they said I have to phone Babyline in order to register for the baby bag. I phoned Babyline ***and tried both option 1 (register for baby bag) and option 2 (speak to a consultant).

Option 1 goes straight to a voicemail service and option 2 rung for a few second and then they ended the call. This happened a few times now.

Is the Babyline service not supposed to also be available 24/7 everyday for medical queries? It seems this service is bogus and I'd never be able to reach a registered nurse on Babyline if we need advice. Perhaps stop advertising this as a benefit as it does not seem to function. I also see previous customers made similar complaints going back to January 2018.... Issue still not fixed?? I have had no issues with Bonitas until now, so if you are outsourcing this service please get a different company to partner with as this is terrible service on your part.

Also my wife is 34 weeks pregnant. I've tried reaching a babyline consultant since we optained hospital pre-authorisation and I've never been able to get through to someone at Babyline. We don't have much time left before baby comes and at this rate our baby will have arrived long before the promised baby bag arrives - if we ever manage to speak to someone at Babyline.