Terrible at getting chronic medication

The support for chronic medication is appalling. I ordered medication from pharmacy direct on Friday which was not an easy process. It did not flow and there was back and forth all the time. We finally got it and the medication was due to be delivered by Tuesday. I gave pharmacy my correct address when on the call with servicedesk. I got an alert saying the medication will be delivered by 17th September 2025. I checked and saw that the delivery address was incorrect. I logged a request on the DSV website with my correct address on Monday morning. Tuesday came and I saw the delivery address was still wrong. I contacted pharmacy direct and they said they will let DSV know, because of this delay I had to get an emergency supply of meds from Clicks, a private pharmacy and Dischem. They were all great and helpful. Today comes and DSV driver calls me he's outside. I said where are you and he said Brackenfell. I said I told them its King Street in Woodstock. I said I need this delivered today. I then contacted pharmacy direct to assist and they said they will escalate it. I waited and then called DSV for assistance. Lulama was very helpful. I explained to her that I'm bipolar I need this medication today. If I don't take my medication I become suicidal. She said she'll email Cape Town depot. She phoned me back and said they can only deliver it the next day. I said I need it today otherwise I am contacting the DSV CEO if I don't get feedback by 4pm. I got no response so I whatsapp'd a number which I think is the CEO for DSV. I got no response. Now I have to wait till Thursday and people that don't have bipolar will not understand what it feels like to be without medication. I used Flexicare before joining Bonitas this month and had no issues getting my meds. If this is the kind of service I get in the first month with Bonitas just shows what a terrible system you have. If you don't compensate me with credits or some sort of gesture then I will be moving over to Discovery.