CS
CHARLES S
1 reviews | Active since May 2022
12 May 2022, 13:32
Termination of membership
My daughter's membership was wrongfully terminated. I raised the matter and was promised that my query will be attended to. I waited and on the second day I received an email confirming the termination of her membership. I phoned and spoke to Lesego who was so helpful. Thanks God my issue landed on her desk. I wish all Bonitas employees could be as dedicated as she proved to me.
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 May 2022, 14:19Hello Charles C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 May 2022, 14:19
Official
Hello Charles C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 May 2022, 11:32Hello Charles C
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 May 2022, 11:32
Official
Hello Charles C
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team