AC
Angie C
1 reviews | Active since Oct 2014
19 May 2023, 20:14
Termination of medical aid due to *********** employees.
This is the continuation of the story. I am now waiting for a refund of February premium or the correction of the termination date. I realise that it is pointless to write here since I will get a stock answer that it will be sorted out. O(bviously this will be a **** answer. Nothing gets done. Is there an ombud that can finally sort this out?
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
22 May 2023, 09:45Hello Angie C,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Bonitas Medical Fund's reply22 May 2023, 09:45
Official
Hello Angie C,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
AC
Angie C's updateReviewer Update
30 May 2023, 16:24I suggest you reveiw your answer. Some random journal was done in December so the payment for January and February was app**** to this journal. Please also note that I did provide income proof the only issue is that because Bonitas did not supply a correct tax certificate, I could not give IT34 I provided the IT12. Now to fix all this is that bonitas should fix 2022 tax certificate, then I provide IT34. So you telling me I got defaulted because bonitas cause the problem ???? Serious incompetence. I did supply the explainantion with the IT12, I also contacted membership to provide the same explanation. So the way I see it is that bonitas should have accepted the IT12 in place of IT34. If Bonitas could catch a wake up then I am paid to February. Bonitas owes me R1337.70
AC
Angie C's update30 May 2023, 16:24
Reviewer Update
I suggest you reveiw your answer. Some random journal was done in December so the payment for January and February was app**** to this journal. Please also note that I did provide income proof the only issue is that because Bonitas did not supply a correct tax certificate, I could not give IT34 I provided the IT12. Now to fix all this is that bonitas should fix 2022 tax certificate, then I provide IT34. So you telling me I got defaulted because bonitas cause the problem ???? Serious incompetence. I did supply the explainantion with the IT12, I also contacted membership to provide the same explanation. So the way I see it is that bonitas should have accepted the IT12 in place of IT34. If Bonitas could catch a wake up then I am paid to February. Bonitas owes me R1337.70