Termination of dependent

I called bonitas to remove my daughter from our medical aid as she was going on to her own. When I spoke with the agent - I enquired as to whether I must just reply to his email when sending the completed termination form, to which he rep**** yes. My daughter was never removed from our plan and is now currently a member of two medical aids (********). When querying this we were told that we sent it to the wrong email - Bonitas fault - was told by agent to reply to email he sent. and that she will only be removed as from 31 March - unnacceptable

Email received from Bonitas

Termination of beneficiary/ies - ********** 7341 We confirm that the following beneficiary/ies has been terminated from your membership: Name Date of Birth Termination Date TONI BIANCA 03-May-1999 31-Mar-2019

Please feel free to call us on ***or email ********** should you need any assistance.

Specific ally highlighting the email address ********** in their return email above, which is the email address that the termination form was sent to, which means someone should be monitoring this mailbox !!!! so bonitas failure at managing their system has now caused a problem. I expect that this matter will be resolved.