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JM
Johannes M

1 reviews | Active since Aug 2020

31 Oct 2023, 20:00

Termination of Bonitas Medical Aid

I joined Bonitas Medical Aid in May and in August I sent an email of termination so that my medical aid can be terminated, they sent me a form which I filled and sent back to Bonitas and they terminated my medical but suddenly they are sending me email claiming that I've been owing since August which is impossible because my medical was terminated by then and I have never ever used the medical. It seems like Bonitas are trying to **** me because I can't pay the money when the medical is cancelled its just not fair.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Nov 2023, 08:16
Official
Hello Johannes M 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas 


Bonitas Medical Fund
Bonitas Medical Fund's reply01 Nov 2023, 11:55
Official
Hello Johannes M
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonita's we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonita's Team