TERIBLE SERVICE /PASSING BUCK

<p>My mom is regsitered on Boncap <strong> ********** GS SAHADOW we pay bonitas medical scheme , their DSP for chronic medication is done by a 3rd party Pharmacy Direct ,when you have a problem with 3rd party Bonitas just tells you contact BONCAP - Boncap says contact Pharmacy direct ,Shanaaz at Boncap Call centre was going to call my mother which never happened, she suffers from Ashtma and pharmacy direct has informed her that her chronic medication for a life threatening condition Foratec is not available and it must be collected at local pharmacy this option does not allow you to go to a local pharamacy you will need to pay 50% at point of sale Shinaaz was going to call manf. and if it is out of stock send a access card to go collect this medciation at local pharmacy - Bonitas /Boncap /pharmacy direct never takes ownership , i pay my contribution on time ,Care emails me no person - and i quote 1'spoke to the pharmacist and please be advised the Foxair can be sent but there will be a co-payment of +-R185 , they also advised Ipvent can be sent as well and the medical aid will pay for it in full, we will however require a new prescription for it? Doctors charge for a script / why are they not calling the doctor A pumonolgist charges for a script /This must be sorted out between Boncap/Bonitas and Pharamcy direct not doctor and the member, The foxair that was initailly prescribed by a well know doctor was declined for Beclate and Foratec which is way more exspensive than the FOXAIR now we must pat R180.00 My mom is a pensioner medcial aid is R750 she gets R1500 how can she still pay in for medication. Pharmacy direct has no bussiness sense they hide behind emails that you cannot respond to so each time you get a differant person, Linda at pharacy direct has a stinking attitude they sitting with over payments and a email was sent yo refudn money , she insist it must be in writing :What is a EMAIL:its in writing quick to ask for money and with hold medication but cannot process a refund nor Asthma medication !!! stinking service </strong></p>