MK
Monique K
1 reviews | Active since Feb 2023
28 Feb 2023, 10:52
TCF SLA on responding on emails
Sent an email on 17th February and have just not received any responce to date. They have generic email responses but no answer on the request sent. If you call in no one can help and no one wants to put you through to a manager as they are all unavailable all the time.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
28 Feb 2023, 11:01Hello Monique K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply28 Feb 2023, 11:01
Official
Hello Monique K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
MK
Monique K's updateReviewer Update
28 Feb 2023, 11:14Responded privately
MK
Monique K's update28 Feb 2023, 11:14
Reviewer Update
Responded privately
Bonitas Medical Fund's replyOfficial
28 Feb 2023, 11:37Hello Monique K
Thank you for providing the details.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for providing the details.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply28 Feb 2023, 11:37
Official
Hello Monique K
Thank you for providing the details.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for providing the details.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas