CW
Carina W

1 reviews | Active since Nov 2010

29 May 2017, 13:53

Tax Certificate

<p>I am battling with Bonitas since early this morning.</p> <p> </p> <p>I am so sick and tired of stupid people I can scream!!!!! How does call centre agents not know what is a tax summary per beneficiary when they work with this every year. It is the same problem every year.</p> <p> </p> <p>Eventually I received the info but the information is not the same as on the Tax Certificate???????</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply30 May 2017, 10:31
Official

Hello carina-willemse

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply06 Jun 2017, 09:31
Official

Hello carina-willemse,

Thank you for submitting a comment to us through Hellopeter.

Our representative could not get hold of you; we hereby confirm that an email has been sent to you and we will await your reply.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.